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HELP; computer stuck on black screen (21 posts)
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supporter graphic  Un-Jelli
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Click for profile 		So I did the stupid thing you shouldn't do, and turned off my computer while it was doing an update package. But only because it seemed to be going way too slow.

BUT now it's stuck on the black screen with the white underscore in the top left corner that appears when you first turn it on. I tried turning it off, and on again, but everytime it's starts turning on and stays on that screen. I don't know what to do! Anyone have this happen?
quote / posted 13 July 2011 8:04 PM
TheGentleman
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Click for profile 		Have you tried panicking? That's what I usually do.
quote / posted 13 July 2011 8:12 PM
Tiresias
(209k) Loved
Spank! UltraStar
Click for profile 		Also, try talking it into doing what you want. Be really whiny and insistent and call it names.
quote / posted 13 July 2011 8:37 PM
supporter graphic  Un-Jelli
(321k) Adored
Spank! UltraStar
Moderator
Click for profile 		I did that first. I even did this weird thing I used to do as a kid when I thought I'd really messed up and hit my head a few times.


Oddly, it has not produced any results.
quote / posted 13 July 2011 8:37 PM
supporter graphic  Un-Jelli
(321k) Adored
Spank! UltraStar
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Click for profile 		I didn't call it names. I did, however, ask it why it was doing this to me.

I was refering to Jon in my previous post btw
quote / posted 13 July 2011 8:38 PM
ALittleOnTheLostSide
(266k) Adored
Spank! UltraStar
Click for profile 		hhmmm that's a tough one. You might need to ask Microsoft [if it was a windows update]. I have no clue what could actually help besides reformatting and that is way too drastic.
It would be like saying "this mosquito bite is driving me crazy cause it is on my foot inside my shoe. I know! I will cut my foot off!"
Which I have considered as a valid option to killer mosquito bites from time to time.
quote / posted 13 July 2011 8:41 PM
Tiresias
(209k) Loved
Spank! UltraStar
Click for profile 		Techie bf says, "Press F8 and if there's a menu try safe mode (with network support if you can get). If that works then try the update again."
quote / posted 13 July 2011 8:53 PM
Tiresias
(209k) Loved
Spank! UltraStar
Click for profile 		Silvana, I love that mosquito bite analogy.
quote / posted 13 July 2011 8:54 PM
supporter graphic  Un-Jelli
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Spank! UltraStar
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Click for profile 		It won't let me! I tried pressing F8, and nothing happens differently. I also tried F2 and F12 which are the 2 options kisted when you first turn on the computer.

Fuck, I don't understand how I could have fucked this up so bad.
quote / posted 13 July 2011 9:00 PM
DementedLeaf
(171k) Loved
Spank! UltraStar
Click for profile 		I mis-parsed that... "nothing happens differently". Instead of all together, it was more like "nothing happens, [but] differently".
Er. D'you have backups of your stuff?
quote / posted 14 July 2011 9:04 AM
supporter graphic  Un-Jelli
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Spank! UltraStar
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Click for profile 		er, sort of. Just the really important stuff. But not really, because as I explained before with the shutting down during an update thing, I am an idiot,
quote / posted 14 July 2011 11:39 AM
DementedLeaf
(171k) Loved
Spank! UltraStar
Click for profile 		Do you have a restore/repair disc thing?

If you do end up having to format and reinstall completely, you may be able to save data by using a bootable disc (I generally use Ubuntu, but that's because I'm most used to it) to access it without using the installed OS, then copying the data to another hard drive or flash drive...

[This post edited by DementedLeaf on 14 July 2011 ]

quote / posted 14 July 2011 11:50 AM
supporter graphic  Un-Jelli
(321k) Adored
Spank! UltraStar
Moderator
Click for profile 		I am so computer illiterate that I am not totally sure what you are saying. Part of me is still hoping i will just be able to turn it on when I get home today.

If that doesn't work out for me, I will continue on to my discs.
quote / posted 14 July 2011 12:49 PM
sweetpealv123
(178k) Loved
Spank! UltraStar
Click for profile 		I thought you had to hold F8, actually, during boot up.

Also, here's how I fix laptops (works on my Mac, did something similar on my ancient PC): unplug the power cord, and then hold down the power button for an unreasonable amount of time until something happens.

If that does not work, try different power cord/battery in/out combinations.
quote / posted 14 July 2011 8:43 PM
supporter graphic  Un-Jelli
(321k) Adored
Spank! UltraStar
Moderator
Click for profile 		So, turn on the computer and immediately hold down F8 until something happens? I found my toshiba reboot cd's. I just don't know how to apply them. I need to date a computer nerd STAT
quote / posted 14 July 2011 9:32 PM
supporter graphic  tripod2000
(368k) Adored
The Grand Daddy
Click for profile 		Got a nerdy, virgin 27 year old friend winging his way to you now!

If you have important data the hard drive should be readable if not bootable. If you know anyone with some computer nouse have them put the hard disk physically in their machine or a case (makes it like a USB drive i.e. http://www.newegg.com/Product/Product.aspx?Item=N82E16817392032 but differs depending on hard drive type so that one might not be the right one) and back up from there.

Otherwise reinstall. You should have a boot menu (one of the F[number] options on boot. You want to be able to boot from CD and you should be able to follow the instructions.
quote / posted 14 July 2011 11:36 PM
supporter graphic  Un-Jelli
(321k) Adored
Spank! UltraStar
Moderator
Click for profile 		My problem is that when I put the boot CD in, and restarted, and pressed one of the F# keys, nothing happened. Well, nothing different. It just went onto the black screen and stayed there.
quote / posted 15 July 2011 7:19 AM
supporter graphic  tripod2000
(368k) Adored
The Grand Daddy
Click for profile 		You can't have been upgrading a bios. This sounds really friggin weird.
quote / posted 15 July 2011 2:02 PM
supporter graphic  Un-Jelli
(321k) Adored
Spank! UltraStar
Moderator
Click for profile 		Man, i wish I knew less about the living habits of insects in Ontario and more abour this stuff
quote / posted 15 July 2011 2:37 PM
supporter graphic  tripod2000
(368k) Adored
The Grand Daddy
Click for profile 		Are you sure its a boot disc you are loading? I take it you didn't get a windows disc with the machine.
quote / posted 16 July 2011 2:15 AM

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